Return & Refund Policy

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Return & Refund Policy for Point to Taxi Service

At Point to Taxi Service, we prioritize providing our customers with a seamless and satisfactory experience. We understand that plans can change, and unforeseen circumstances may arise. To accommodate such situations, we have established the following Cancellation and Refund Policy:

1. Cancellation Policy

Advance Bookings:

  • More than 24 hours before the scheduled pickup time: No cancellation fee will be charged, and the full booking amount will be refunded.
  • Between 12 to 24 hours before the scheduled pickup time: A cancellation fee equivalent to 50% of the total booking amount will be charged.
  • Less than 12 hours before the scheduled pickup time: A cancellation fee equivalent to 100% of the total booking amount will be charged.

Immediate Bookings:

  • For bookings made less than 12 hours before the scheduled pickup time, any cancellations will incur a fee equivalent to 100% of the total booking amount.

2. No-Show Policy

If the customer fails to arrive at the designated pickup location within 30 minutes of the scheduled time without prior notice, it will be considered a "No-Show." In such cases, no refunds will be issued, and the full booking amount will be charged.

3. Refund Policy

Processing Time:

  • Eligible refunds will be processed within 5-7 business days from the date of cancellation.

Mode of Refund:
  • Refunds will be credited to the original payment method used during booking.

4. Special Circumstances

In the rare event that Point to Taxi Service is unable to fulfill a booking due to unforeseen operational challenges, customers will be notified promptly, and a full refund will be issued.

5. Contact Us

For any cancellation requests or refund-related inquiries, please reach out to our customer support team:

� Phone: +91 7983859066
� Email: support@pointtotaxi.in

We are committed to addressing your concerns promptly and ensuring a hassle-free experience.

Note: This policy is subject to change without prior notice. Customers are encouraged to review our policies periodically for any updates.